1. Who we are
Assayer is operated by Assayer Software Inc., 285 Chestnut Way, Brooklyn, NY 11216, United States ("Assayer", "we", "us"). This policy covers assayer.gg, the Assayer web app and the Assayer desktop apps for Windows and macOS (together, the "Service"). Assayer is an independent product and is not affiliated with Epic Games, Inc.
2. Information we collect
Information you give us
- Contact details. Your email address and anything you write when you request early access, contact support or subscribe to Assayer Plus.
- Account details. If you create an account for Assayer Plus: your email, a hashed password and your plan settings, such as wishlist alerts.
- Billing details. Payments are handled by our payment processor. We receive your plan, billing ZIP code, card brand and the last four digits of the card. We never see or store the full card number.
Information collected automatically
- Server logs. IP address, browser and operating system, pages requested and the time of the request.
- Crash reports. If the desktop app crashes, it can send a report with the app version, operating system and the error. You can turn this off in Settings.
We do not use advertising cookies, cross-site trackers or social media pixels.
3. What stays on your device
The free appraisal on our website saves your item counts in your browser's local storage so the receipt is still there when you come back. That data is not sent to us. In the desktop app, the screenshots you add are read on your computer; the images and the list of recognized items are stored locally and are never uploaded unless you choose to export or sync an appraisal.
Assayer never asks for, receives or stores your Epic Games username, password or login codes.
4. How we use information
- To run the Service, including the daily Item Shop appraisal and wishlist alerts you turn on.
- To process payments, send receipts and handle refunds.
- To answer support requests and send important notices about your account or the Service.
- To keep the Service secure, prevent abuse and fix errors.
- To send product news, only if you opt in. Every such email has an unsubscribe link.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
5. Who we share it with
We share information only with service providers that help us run Assayer, under contracts that limit their use of it to providing services to us: our cloud hosting provider, our payment processor, our email delivery provider and our crash-reporting provider. We may also disclose information if required by law, to protect the rights and safety of our users or the public, or as part of a merger or sale of the company, in which case this policy will continue to apply.
6. How long we keep it
- Server logs: 30 days.
- Support emails: 2 years after the conversation ends.
- Account data: while your account is open, and up to 90 days after you close it.
- Billing records: 7 years, as required for tax purposes.
7. Children
Fortnite is played by many teenagers, so we designed Assayer to work without an account. The Service is not directed to children under 13, and we do not knowingly collect personal information from them. Assayer Plus may only be purchased by an adult or with a parent's or guardian's permission. If you believe a child under 13 has given us personal information, email privacy@assayer.gg and we will delete it.
8. Your privacy rights
Wherever you live in the United States, you can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to send you a copy. We will respond within 45 days.
California residents have these rights under the California Consumer Privacy Act as amended by the CPRA, including the right to know, delete, correct and opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined. Residents of Colorado, Connecticut, Virginia, Texas, Oregon and other states with consumer privacy laws have similar rights, including the right to appeal a decision we make about your request. We will not discriminate against you for using any of these rights.
To make a request, email privacy@assayer.gg or write to us at the address below. We may ask you to confirm your email address to verify the request.
9. Security
Data is encrypted in transit with TLS and at rest on our servers. Access is limited to staff who need it to support you. No system is perfectly secure, and we will notify affected users and authorities as required by law if a breach affects your information.
10. Changes and contact
If we change this policy, we will update the effective date above. If a change materially affects how we use your information, we will email Assayer Plus subscribers at least 14 days before it takes effect.
Assayer Software Inc., Attn: Privacy, 285 Chestnut Way, Brooklyn, NY 11216, United States · privacy@assayer.gg · +1 (718) 611-4519